Operation Support

Neeco offers a complete set of wholesale professional white label services to ensure clients will also receive professional care during operation and optimization phases of site deployment lifecycles. These services include custom branded HelpDesk provisioning, post-implementation maintenance solutions and subsequent remedial care, RMA management and reverse logistics.    

Neeco 24x7x365 contact center can serve as a first point of contact for urgent problem reporting, escalations  as well as last-minute orders. We offer customized IVR (interactive voice response) to fit your needs  for menus, language support or agent skill requirements. Neeco’s Contact center cooperates with 24x7 Neeco’s Technical Assistance Center (TAC) to take over reported issues and follow predetermined plans on isolating faults. Such plans are fully customizable to match customers’ processes and escalation procedures.

Neeco maintenance is available in three levels- Silver, Gold and Platinum. Please read more here (odkaz na maintenance levels)

Neeco provides fully integrated Returns Management (RMA), warranty services and logistic services to quickly and effectively manage repair and returns, ensuring satisfied customers thus protecting our client’s profitability. Neeco efficient RMA management minimizes the cycle times to recover, receive, screen, test, repair and make available rotable parts and minimize the amount of RMA inventory required to fulfill outbound parts requests. We provide clients with local staging services to minimize the distance from return centers to client and repair centers to decrease repair times and increase end-user satisfaction.

  • Fully-customizable 24x7x365 contact center available for our clients and their customers
  • Neeco field services, order fulfillment logistics, and operations support provide a complete service delivery solution
  • One point of contact for service requests, problem escalations and invoicing
  • Cost-effective solutions, flexible pricing models based on client requirements
  • Three levels of maintenance available to fit client needs
  • Strict adherence to mutually agreed upon SLAs guarantees that Neeco will maintain quality and professionalism (available up to 24x7x2, in most world regions we offer at least 24x7x4)
  • Variable use of resources and economies-of-scale eliminate the risks associated with the costs of maintaining underutilized or smaller in-house operations
  • Availability of staging, logistic and reverse logistic services
  • Truly worldwide coverage

Services

  • 24x7x365 Helpdesk provisioning
  • Maintenance solutions
  • Remedial services
  • Reverse logistics/ RMA management