Field Engineering Services

Overview

Everywhere our clients have customers, Neeco is able to provision field engineers that represent client companies.  As a world leader in provisioning field engineers, Neeco offers these services on a global basis.  Neeco engineers can install equipment, run inside wiring and resolve site issues in the shortest delivery times.  We are also prepared to dispatch multilingual engineers for non-native speaking customers.

Using native field engineers, approved channel partners and contractors allows us to provide engineering services cost-effectively, at the highest level of quality and with the shortest service delivery times.  Neeco coordinators manage every single installation, ensuring fast deployment times, and providing a single point of contact for engineers and client personnel in case problems escalate.  As a part of our customer care we provide process optimization services, backward reporting and service statistics to ensure maximum effectivity and profitability of field engineering services for our clients.

Neeco Field Engineering services are available as a white label service, so every client can brand them as needed, offering a professional and unified image to the customers of our clients. Service delivery times begin at 2 hours from job assignment, and Next Business Day (NBD) delivery can be easily ensured in most parts of the world.  Also, we provide SLA-based engineering dispatching with a variety of options (24x7x2, 24x7x4, 8x5xNBD etc).

Features

• By using Neeco field engineering services clients eliminate fixed overhead by paying only for the actual dispatches, which frees capital to grow business
• Neeco White Label services allows the whole portfolio of services to be branded by companies, offering a unified image for our client’s customers
• Service requests are collected centrally by Neeco’s 24x7 HelpDesk, which makes things very easy for our customers
• Once point of contact for service ordering, problem  escalations and invoicing means a very simple and flexible source of field engineers
• SLA-based services available, including 24x7x2, 24x7x4 and 8x5xNBD options
• Global coverage ensures that clients will be always able to deliver services to their clients, no matter when or where they need them
• Clients are a part of Neeco’s Global Business Platform, where they can receive additional complex services and support
• One point of contact for our clients, and instant access to 10 000+ skilled and trained field engineers
  
  

Services

• Customer Premises Equipment (CPE) installations
• Inside wiring and demarc extensions
• Point-of-presence (POP) and network device installations
• De-installations, equipment retrievals